Check for outages

See Known eResources issues tab. 

Try an incognito/private window

• Incognito/Private mode ignores browser extensions, cached data or cookies, which might be causing the issue
• Instructions for activing Incognito/Private mode or major web browsers:
   

  • Google Chrome (Desktop): Press CTRL + SHIFT + N or right-click the Chrome icon and select Incognito Mode

  • Mozilla Firefox (Desktop): Press CTRL + SHIFT + P or right-click the Firefox icon and choose New Private Window

  • Microsoft Edge (Desktop): Press CTRL + SHIFT + N or Click the “Settings and more” button, then select “New InPrivate window”

  • Safari (Mac): Right-click the Safari icon and choose “New Private Window”, or navigate through File > New Private Window 

Clear cache and cookies

If you encounter issues like login problems such as HTTP 400 Bad Request or HTTP 431 Request Header Fields Too Large, outdated information, or pages not loading correctly, clearing your cache and cookies often resolves these issues.

• Google Chrome:

  1. Open Chrome.
  2. Click More (three dots) at the top right.
  3. Go to More tools > Clear browsing data.
  4. Choose a time range or select All time.
  5. Check the boxes for Cookies and other site data and Cached images and files.
  6. Click Clear data
      

• Mozilla Firefox:

  1. Press CTRL + SHIFT + P to open a private window.
  2. Click Menu (three lines) > Options.
  3. Go to Privacy & Security.
  4. Under Cookies and Site Data, click Clear Data.
  5. Check the boxes for Cookies and Site Data and Cached Web Content.
  6. Click Clear 
      

• Microsoft Edge:

  1. Click the “Settings and more” button (three dots).
  2. Select “Settings”.
  3. Under Privacy, search, and services, click Choose what to clear.
  4. Check the boxes for Cookies and other site data and Cached images and files.
  5. Click Clear 

If you have exhausted all options and are still experiencing issues, please reach out to us. 

Generated with the assistance of OpenAI’s Copilot